Why our bank details never change by email.
It usually looks routine. An email that seems to come from your supplier, with the right logo and a real invoice number, says the bank account has changed. The payment goes out. The money is gone before anyone calls.
This is business email compromise, and companies that pay suppliers by international wire are its favorite target. In its 2025 annual report, published in April 2026, the FBI's Internet Crime Complaint Center counted over $3 billion in reported losses to it.
Our rule
R.J. Chemicals' bank details never change by email. They live in the customer portal, where only your company can see them. If an email, a PDF or a phone call in our name gives you new payment instructions, do not pay. Call us at (954) 345-6121, a number you already know, not one in the message.
What we are doing on our side
- Authenticating our domain so that mail servers can reject messages that only pretend to be from us
- Publishing payment details only in the portal
- Confirming any first payment by phone
What we ask of you
- Save our phone number in your vendor master file
- Call before paying any new or changed account, ours or anyone's
- Forward suspicious messages to us before deleting them
A two-minute call is cheaper than any wire you cannot recall.
Draft: the domain authentication described here is part of the proposal and is not yet configured.